DELIVERY & RETURNS
Do you ship internationally?
YES, we deliver in all the world. The delivery is free in all the world.
What are your delivery times?
Once your order is placed, our team will ship it within 24 to 72 hours. Then it will be delivered directly to your home in 8-12 days to your home. Indeed, with the Covid-19, our delivery times are longer than expected.
Exchange
Exchanging an item is very simple. Just click here.
Refund
If you want a refund, simply follow the instructions of the return procedure, click here.
OTHER QUESTIONS
Are the payments secure?
Of course, all payments made on our site are 100% secure via Paypal and Stripe. These platforms are the leaders in online payments, and are external to our servers, which is why we have no access to your information (Credit card number, bank account number, password...).
Can I pay if I am not in €?
Yes. You will find a money convertor if you scroll at the bottom of the website.
Can I update my delivery address?
You have a few minutes to change your shipping address. To change your address, you can contact us here: click here.
I did not receive an order confirmation, is this normal?
Sending the order confirmation sometimes takes some time. Normally, you should receive it within an hour. Remember to check your SPAM folder, if you don't find the order confirmation there, we can check that your order has been registered. We will not be able to help you over the phone, please send us an e-mail.
Can I cancel or change my order?
After placing your order, you have a few minutes to cancel or modify your order.
CONTACT
How to contact you?
If you don't find an answer to your question, you can also just contact us on our contact page. Click here to contact us.
I sent you a message but I didn't get an answer
Don't worry, this problem can happen!
It's possible that the sending of our email failed, so you don't receive our reply.
It's also possible that you did a little mistake in your email address when you fulfilled our contact form.
In that case, we can advise you to send a new email;)
You can also check in the email is in your spam folder;)
ABOUT US
Where are you based?
Our head office is near Paris, France. Our technical team and our return warehouses are also based in France. Our international warehouse is based in China.